Returns & Exchanges
We want you to love your Zinus products, which is why we offer a 100-day trial period to ensure your new furniture is the perfect fit for your home. If you are not completely satisfied, you can return your item for a full refund within the trial window.
Initiate Your Request
Log into your Zinus account or visit our Support Center with your order number and email address to start the return process.
Prepare for Pickup
For mattresses and large furniture, our team will coordinate a local donation or a professional removal service to collect the item from your home.
Package Small Items
If you are returning accessories or smaller components, securely pack them in their original box and attach the prepaid shipping label provided by our team.
Receive Your Refund
Once we confirm the item has been picked up or received at our warehouse, we will process your full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing